Curriculum Vitae
Hoàng Trọng Sâm 👋
👤 Professional Summary
Guest-focused hospitality professional with 4+ years of front-facing experience across 5-star resorts in Việt Nam. Proven ability to create warm first impressions, manage high volumes of candidate and guest interactions, and coordinate seamlessly between departments. Fluent in English (C1) and Vietnamese. Bringing strong administrative accuracy and a service-first mindset to every guest touchpoint.
🎓 Education
BA · International Relations
Uni Civitas, Warsaw — Poland
2019 – 2023 · GPA 4/5
🌐 Languages
English
C1
Vietnamese
Native
🧰 Key Skills
Guest Check-in / Check-out
Front Desk Operations
Reservation Management
Complaint Handling
English C1
Vietnamese Native
Brand Storytelling
Cross-Cultural Communication
Email & Phone Etiquette
MS Office Suite
Market Research
💼 Work Experience
07/2025 – 12/2025
Human Capital Officer / Recruitment
Angsana & Dhawa Ho Tram · Việt Nam
- ▸Greeted and guided 100+ walk-in candidates daily — honing front-facing, first-impression hospitality skills directly applicable to reception.
- ▸Coordinated cross-departmental communications between F&B, Housekeeping, and HR to ensure seamless daily operations.
- ▸Processed high-volume administrative documentation with full accuracy under tight deadlines.
12/2024 – 05/2025
Recruitment Officer
Meliá Ho Tram · Việt Nam · 6-month contract
- ▸Welcomed and escorted every candidate through the interview process — praised by management for creating a warm, professional first impression.
- ▸Managed end-to-end onboarding documentation for 100+ new employees, ensuring zero errors.
- ▸Organised and hosted monthly engagement events and staff parties, demonstrating strong event coordination skills.
12/2021 – 08/2024
Communications & Administrative Officer
Integria · Prague / Taipei (Hybrid)
- ▸Served as the primary point of contact for multi-stakeholder communications across three time zones — building strong written and verbal communication skills.
- ▸Produced bilingual (EN/VN) external communications and reports with strict accuracy standards.
- ▸Managed scheduling, correspondence, and administrative workflows independently in a remote-first environment.
📋 Professional References
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